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For Your Protection

At The Palms Villas we understand that, when you do decide to start travelling again, your biggest concern will be the safety and comfort of your family.

We promise to go the extra mile to earn and keep your trust.

  1. No Back-to-back Bookings: Before and after every booking, we block a window of 24 hours to ensure that the property can be thoroughly cleaned and sanitised in preparation for the next guests. This means you can arrive and just...relax.

  2. Contactless Checkin & Checkout: is now available upon request. Just let us know if you prefer a personal welcome (with social distancing of course) or self-checkin.

  3. Enhanced Cleaning Protocols: Between every booking, we have implemented a two step process: Our normal thorough cleaning is followed by disinfection of all high-touch surfaces, using approved products. 

  4. Sanitizers for you: We provide alcohol based hand sanitiser at each main entrance, antibacterial hand soap in each bathroom, and (when available) disinfecting wipes for your personal use when at the villa.

  5. Housekeeping services: You may now choose to allow housekeeping access only when you are not physically present in the villa, or to forgo housekeeping services for the duration of your stay.

  6. Cleaning equipment: Mops, cleaning clothes, etc. are soaked in an approved disinfectant solution before being used and between uses.

  7. Face masks:Face masks are available and offered to guests who are without.

What You can do to help:

  1. Please remove all exterior footwear, and leave at the door       

  2. Please be sure to use the hand sanitiser located at each main door, before entering the villa, and anytime thereafter at your discretion.

  3. Please do not place luggage on the bedding or sofas/chairs. 

  4. Please place all used towels in the laundry area.

  5. Guests are encouraged to wear a face covering when traversing the property where they are likely to be in close proximity to other guests.

  6. Upon departure, please remove all trash from the villa and place in the large bins outside the main gates.

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