For Your Protection
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At The Palms Villas we understand that, when you do decide to start travelling again, your biggest concern will be the safety and comfort of your family.
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We promise to go the extra mile to earn and keep your trust.
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No Back-to-back Bookings: Before and after every booking, we block a window of 24 hours to ensure that the property can be thoroughly cleaned and sanitised in preparation for the next guests. This means you can arrive and just...relax.
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Contactless Checkin & Checkout: is now available upon request. Just let us know if you prefer a personal welcome (with social distancing of course) or self-checkin.
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​Enhanced Cleaning Protocols: Between every booking, we have implemented a two step process: Our normal thorough cleaning is followed by disinfection of all high-touch surfaces, using approved products.
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​Sanitizers for you: We provide alcohol based hand sanitiser at each main entrance, antibacterial hand soap in each bathroom, and (when available) disinfecting wipes for your personal use when at the villa.
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​Housekeeping services: You may now choose to allow housekeeping access only when you are not physically present in the villa, or to forgo housekeeping services for the duration of your stay.
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​Cleaning equipment: Mops, cleaning clothes, etc. are soaked in an approved disinfectant solution before being used and between uses.
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​Face masks:Face masks are available and offered to guests who are without.
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What You can do to help:
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Please remove all exterior footwear, and leave at the door​
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Please be sure to use the hand sanitiser located at each main door, before entering the villa, and anytime thereafter at your discretion.​
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Please do not place luggage on the bedding or sofas/chairs.
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​Please place all used towels in the laundry area.
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Guests are encouraged to wear a face covering when traversing the property where they are likely to be in close proximity to other guests.​
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Upon departure, please remove all trash from the villa and place in the large bins outside the main gates.